Integrated Account Management And Customer Support Teams.
Simply put, no one else in the ASC space comes close to providing the type of coordinated, proactive customer service GENASCIS delivers. Our account management and customer support teams work in concert to elevate the customer experience. We listen intently to the voice of the customer and that informs everything we do.
Working hand-in-hand with clients to drive value beyond just issue resolution, GENASCIS account management teams seek to be an outsourced revenue cycle partner. Proactively sharing insights with regard to industry direction and payer trends across clients, account managers establish a standard meeting schedule, including business performance reviews that analyze cash, charges, collections and A/R, as well as an annual strategy meeting. Every client also receives a monthly reporting packet generated by the most sophisticated reporting technologies and benchmarking data available today. In fact, GENASCIS account management teams are backed by a strong operational organization and a customer support team whose industry pedigree is geared around information management and decision support.
Similarly, GENASCIS customer support teams employ a formal structure to ensure client issues are resolved in an efficient, timely manner. We have an entire organization and a call center that’s set-up for intake of issues, as well as the technology and CRM system to document, track and follow-up on those issues. Rather than assigning a single support contact, like our competitors, our tiered call center environment guarantees a consistent level of service, because it’s a team that’s trained and in position to act from 7am to 7pm CST.
Finally, for new clients, GENASCIS approaches the implementation process with a rigorous project management methodology. Again, we have cross-functional implementation teams that possess specific expertise in the key areas of technology, coding, billing, collections, and account management. Together, they make certain each implementation is done in the right order and on time, the first time.